Welcome to IMJ Imitation Jewellers online service. Please read these Terms & Conditions for Buying goods Online before purchasing an order. By placing an order using this service, you are accepting these Terms & Conditions. These terms & conditions applies to goods purchased online using this Website.
Refund & Exchange Policy
If for any reason you are unhappy with your purchase, you may exchange it within 14 days with the original receipts and original condition. The buyer is required to pay for the cost of returning the purchase in a secured manner and is responsible until the products are received back at IMJ Imitation Jewellers.
We do not exchange & refund earrings for health and safety.
We do not accept refund or exchange if the products were not faulty at the point of sale.
Definitions & General Considerations
“We” and “us” means IMJ Imitation Jewellers, a company incorporated and registered in London with the company number *** of the registered address at 30 Ealing Road, Wembley, HA1 4TL.
“Website” means the website at www.******.com
“You” means the person using the Website to purchase any of our goods online.
“Working days” means Monday to Friday, excluding weekends and English statutory and public holidays.
By using this Website to buy goods online, you confirm that your aged 18 and above, or if you are under 18, you are placing an order with the consent of a parent or guardian. We do not sell goods to children online, but we do sell children’s goods to be purchased by people over 18.
Process for Online Orders and Cancellations
Ordering process and contract information.
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
After you have placed an order, we will send an email to acknowledge your order as soon as possible. The email will confirm the list of goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us; when we dispatch your goods from the store, we will send you a confirmation email “Dispatch Email”. This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed- you and we are obliged to fulfil our obligations under that binding contract.
Please note orders will only be dispatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised.
Your delivery may be delayed if there are issues with the authorisation process or validation checks.
We do not have to accept your order if:
-We do not have the goods in stock/ the goods in stock appear to be damaged
-Your payment is not authorised
-There is error on our Website regarding the price or other details of the goods
-You have cancelled your order in accordance with the instructions below
-We will be in contact with you as soon as practicable (by email or phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.
Cancelling an order before Dispatch
If you change your mind after placing an order, you can cancel it any time before we send the dispatch email. Please see the Contact Us page for our phone number and email. To cancel your order, you will be required to provide your name, phone number, address and the order number.
Returning Goods after Dispatch
Any returns after the goods have been dispatched can be returned at our store. If you would like to return your purchase by post, please note that you will be required to pay for postage and ensure you have packed the products securely. The buyer will be responsible for the return until the products have been received back at IMJ Imitation Jewellers in the same condition as it was at the point of sale.
Pricing and Payments
Prices throughout the Website are quoted in Pounds Sterling and payments can be accepted in Pounds sterling. Prices include VAT.
Packaging and delivery costs will be added to the total price of your goods (and will be clearly indicated on your order at the checkout page). Prices quoted on the Website are exclusive to goods purchased through this Website. Prices applicable to goods for purchase at the IMJ store may differ to the prices quoted on this Website.